{"id":9366,"date":"2026-10-09T09:50:41","date_gmt":"2026-10-09T08:50:41","guid":{"rendered":"https:\/\/2gezer.fr\/?page_id=9366"},"modified":"2026-10-09T09:50:43","modified_gmt":"2026-10-09T08:50:43","slug":"offre-ia-claudeforce","status":"publish","type":"page","link":"https:\/\/2gezer.fr\/en\/offre-ia-claudeforce\/","title":{"rendered":"Offre IA \u2014 Claudeforce &#038; Agentforce"},"content":{"rendered":"<div class=\"wp-block-group alignfull is-layout-flow wp-block-group-is-layout-flow\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0\">\n<style>\n.zg-home{--blue:#006078;--blue-dark:#00475a;--teal:#0d7d93;--orange:#fda54b;--ink:#001830;--slate:#45606f;--slate-2:#6b8391;--line:#dbe4e9;--bg:#fff;--bg-soft:#f4f8fa}\n.zg-home *,.zg-home *::before,.zg-home *::after{box-sizing:border-box}\n.zg-home{margin:0;background:var(--bg);color:var(--ink);font-family:'Inter',system-ui,Arial,sans-serif;-webkit-font-smoothing:antialiased}\n.zg-home img,.zg-home 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1.9rem;box-shadow:0 4px 14px rgba(0,24,48,.04)}\n.zg-offer .zg-tag{display:inline-block;background:var(--bg-soft);color:var(--blue);font-weight:700;font-size:.72rem;letter-spacing:.04em;text-transform:uppercase;padding:.25rem .7rem;border-radius:9999px;margin-bottom:.7rem}\n.zg-offer h3{font-size:1.25rem;margin-bottom:.3rem}\n.zg-offer .zg-promise{color:var(--slate);font-size:.95rem;font-style:italic;margin:.4rem 0 1rem}\n.zg-offer-grid{display:grid;grid-template-columns:1fr 1fr;gap:1.4rem}\n@media (max-width:700px){.zg-offer-grid{grid-template-columns:1fr}}\n.zg-offer h5{font-size:.8rem;text-transform:uppercase;letter-spacing:.04em;color:var(--teal);margin:0 0 .5rem}\n.zg-offer ul{margin:0;padding-left:1.05rem;color:var(--slate);font-size:.88rem;line-height:1.6}\n.zg-offer-meta{margin-top:1.2rem;padding-top:1rem;border-top:1px solid var(--line);display:flex;flex-wrap:wrap;gap:1.6rem;font-size:.82rem}\n.zg-offer-meta b{display:block;color:var(--ink);font-size:.9rem}\n.zg-offer-meta span{color:var(--slate-2)}\n.zg-usecases{display:grid;grid-template-columns:repeat(auto-fit,minmax(260px,1fr));gap:1.3rem;margin-top:2.2rem}\n.zg-usecase-col{background:#fff;border:1px solid var(--line);border-radius:1.1rem;padding:1.6rem;box-shadow:0 4px 14px rgba(0,24,48,.04)}\n.zg-usecase-col.zg-emerging{border:1.5px dashed var(--line)}\n.zg-usecase-col .zg-kicker{font-size:.7rem;font-weight:700;letter-spacing:.04em;text-transform:uppercase;color:var(--teal);margin-bottom:.5rem;display:block}\n.zg-usecase-col h3{font-size:1.05rem;margin-bottom:0}\n.zg-usecase-col ul{margin:.8rem 0 0;padding-left:1.05rem;color:var(--slate);font-size:.85rem;line-height:1.6}\n.zg-usecase-col li{margin-bottom:.5rem}\n.zg-usecase-col li:last-child{margin-bottom:0}\n.zg-usecase-col li b{color:var(--ink)}\n.zg-ptag{display:inline-block;font-size:.65rem;font-weight:700;text-transform:uppercase;letter-spacing:.03em;padding:.1rem .5rem;border-radius:9999px;margin-left:.35rem;vertical-align:middle;white-space:nowrap}\n.zg-ptag-af{background:#e6f0fd;color:var(--blue-dark)}\n.zg-ptag-cl{background:#fff1e0;color:#a85a00}\n.zg-platform-explain{display:grid;grid-template-columns:repeat(auto-fit,minmax(260px,1fr));gap:1rem;margin:1.6rem 0 1.2rem}\n.zg-platform-card{background:#fff;border:1px solid var(--line);border-radius:1rem;padding:1.2rem 1.4rem}\n.zg-platform-card p{margin:.5rem 0 0;font-size:.88rem;color:var(--slate);line-height:1.55}\n.zg-home table.zg-recap{width:100%;border-collapse:collapse;margin-top:1rem;font-size:.88rem}\n.zg-home table.zg-recap th,.zg-home table.zg-recap td{border:1px solid var(--line);padding:.6rem .8rem;text-align:left}\n.zg-home table.zg-recap th{background:var(--bg-soft);font-weight:700}\n.zg-note{margin-top:2rem;padding:1.2rem 1.4rem;border:1px dashed var(--line);border-radius:.9rem;font-size:.85rem;color:var(--slate);background:var(--bg-soft)}\n.zg-cta-final{background:linear-gradient(120deg,var(--blue),#00475a);color:#fff;border-radius:1.4rem;padding:clamp(1.8rem,4vw,2.6rem);text-align:center}\n.zg-cta-final h2{color:#fff;font-size:clamp(1.3rem,3vw,1.7rem);margin-bottom:.7rem}\n.zg-cta-final p{color:#dbe4e9;max-width:560px;margin:0 auto 1.3rem;font-size:.95rem}\n.zg-cta-final .zg-btn{background:#fff;color:var(--blue)}\n<\/style>\n<div class=\"zg-home\">\n<section class=\"zg-hero\">\n<div class=\"zg-wrap\">\n<p class=\"zg-eyebrow\">AI pillar \u2014 Agentforce &amp; Claudeforce<\/p>\n<h1>Get your Salesforce agentic journey right<\/h1>\n<p class=\"zg-sub\">Agentforce, Salesforce's native agent, and Claudeforce, the Salesforce x Anthropic partnership announced in August 2026, are together changing how you access your CRM: an agent \u2014 native or powered by Claude \u2014 can now query your data, reason over your pipeline and trigger governed actions. Our conviction: the value of an agentic deployment is decided before the first demo \u2014 in the permissions audit, the traceability of actions and the governance framework.<\/p>\n<p>    <a class=\"zg-btn\" href=\"https:\/\/2gezer.fr\/en\/contact-2\/\">Talk to an expert<\/a><\/p>\n<div class=\"zg-phases\">\n<div class=\"zg-phase\">\n<div class=\"zg-n\">0<\/div>\n<h4>Discovery<\/h4>\n<p>Identify and prioritise your use cases<\/p>\n<\/div>\n<div class=\"zg-phase\">\n<div class=\"zg-n\">1<\/div>\n<h4>Assessment<\/h4>\n<p>Know where you stand and what exposes you<\/p>\n<\/div>\n<div class=\"zg-phase\">\n<div class=\"zg-n\">2<\/div>\n<h4>Compliance<\/h4>\n<p>Make the org auditable and the team self-sufficient<\/p>\n<\/div>\n<div class=\"zg-phase\">\n<div class=\"zg-n\">3<\/div>\n<h4>Proof of value<\/h4>\n<p>Measure real usage and real cost<\/p>\n<\/div>\n<div class=\"zg-phase\">\n<div class=\"zg-n\">4<\/div>\n<h4>Scale-up<\/h4>\n<p>Encode your business rules, frame what comes next<\/p>\n<\/div><\/div>\n<\/p><\/div>\n<\/section>\n<section style=\"background:var(--bg-soft)\">\n<div class=\"zg-wrap\">\n<div class=\"zg-center\" style=\"margin-bottom:.5rem\">\n<p class=\"zg-eyebrow\">Documented use cases<\/p>\n<h2 style=\"font-size:clamp(1.5rem,3vw,1.9rem)\">What AI is already changing, by function<\/h2>\n<p class=\"zg-muted\" style=\"max-width:680px;margin:.6rem auto 0\">The examples below are Agentforce and Claudeforce deployments publicly documented by Salesforce and Anthropic, not 2Gezer projects. We share them to give a concrete idea of what is possible, before building with you the use cases that make sense for your organisation.<\/p>\n<\/p><\/div>\n<div class=\"zg-platform-explain\">\n<div class=\"zg-platform-card\">\n        <span class=\"zg-ptag zg-ptag-af\">Agentforce<\/span><\/p>\n<p>Salesforce's native agentic engine, built for repeatable, high-volume tasks in your org: ticket qualification, field updates, actions triggered by business rules.<\/p>\n<\/p><\/div>\n<div class=\"zg-platform-card\">\n        <span class=\"zg-ptag zg-ptag-cl\">Claudeforce<\/span><\/p>\n<p>The Salesforce x Anthropic partnership announced in August 2026: Claude on the human side for exploratory, multi-source reasoning (synthesis, preparation, decision support) and, optionally, as the reasoning model inside Agentforce.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<p class=\"zg-muted zg-center\" style=\"max-width:680px;margin:0 auto 1.4rem;font-size:.9rem\">It is not a choice between the two: the right mix depends on your use case \u2014 which is exactly what our Offer 6 below is for.<\/p>\n<div class=\"zg-usecases\">\n<div class=\"zg-usecase-col\">\n        <span class=\"zg-kicker\">Sales<\/span><\/p>\n<h3>Qualification, meeting prep, pipeline<\/h3>\n<ul>\n<li><b>Uber<\/b><span class=\"zg-ptag zg-ptag-af\">Agentforce<\/span> \u2014 inbound requests qualified automatically: RFPs processed 83% faster, +60% conversion on leads handled by the agent.<\/li>\n<li><b>Prudential Financial<\/b><span class=\"zg-ptag zg-ptag-af\">Agentforce<\/span> \u2014 meeting summary and follow-up agent: roughly half a day saved per week per sales rep.<\/li>\n<li><b>Salesforce in Claude<\/b><span class=\"zg-ptag zg-ptag-cl\">Claudeforce<\/span> \u2014 37 ready-to-use sales skills (morning brief, meeting prep, pipeline review), already piloted at GitLab, Siemens and Legora.<\/li>\n<\/ul><\/div>\n<div class=\"zg-usecase-col\">\n        <span class=\"zg-kicker\">Service<\/span><\/p>\n<h3>Ticket resolution and deflection<\/h3>\n<ul>\n<li><b>Xero<\/b><span class=\"zg-ptag zg-ptag-af\">Agentforce<\/span> \u2014 62% of support requests resolved autonomously, across more than 800,000 tickets a year.<\/li>\n<li><b>CVS Health<\/b><span class=\"zg-ptag zg-ptag-af\">Agentforce<\/span> \u2014 58% chat containment, up to 12% less call time.<\/li>\n<li><b>Trustpilot<\/b><span class=\"zg-ptag zg-ptag-af\">Agentforce<\/span> \u2014 ticket backlog cut by 99%.<\/li>\n<\/ul><\/div>\n<div class=\"zg-usecase-col zg-emerging\">\n        <span class=\"zg-kicker\">Marketing \u2014 emerging ground<\/span><\/p>\n<h3>Personalisation and campaign creation<\/h3>\n<ul>\n<li><b>360 MMS<\/b><span class=\"zg-ptag zg-ptag-af\">Agentforce<\/span> \u2014 campaigns created 16 times faster, using Data Cloud for segmentation.<\/li>\n<li>Fewer named, quantified cases than in Sales or Service so far: an area where the evidence is still being built \u2014 a chance to be among the first to document it in your organisation.<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<p class=\"zg-note\">\n      Sources: Salesforce customer stories (Agentforce Customer Stories, Agentforce Metrics, 2026) and the Salesforce x Anthropic press release of 26 August 2026. Curious what it could look like for you? That is exactly what our Offer 0 below is for.\n    <\/p>\n<\/p><\/div>\n<\/section>\n<section>\n<div class=\"zg-wrap\">\n<div class=\"zg-center\" style=\"margin-bottom:.5rem\">\n<p class=\"zg-eyebrow\">Our offers<\/p>\n<h2 style=\"font-size:clamp(1.5rem,3vw,1.9rem)\">Eight offers, sequenced to limit risk<\/h2>\n<\/p><\/div>\n<div class=\"zg-offers\">\n<div class=\"zg-offer\">\n        <span class=\"zg-tag\">Offer 0: Discovery phase<\/span><\/p>\n<h3>AI use case mapping<\/h3>\n<p class=\"zg-promise\">You leave with a short list of use cases prioritised by value and complexity, built with your business teams \u2014 not guessed from a generic catalogue.<\/p>\n<div class=\"zg-offer-grid\">\n<div>\n<h5>What we do<\/h5>\n<ul>\n<li>Workshops with business leaders (Sales, Marketing, Service, Ops) to map repetitive, time-consuming or high-stakes processes<\/li>\n<li>Comparison with use cases already documented in the Agentforce\/Claude ecosystem, to challenge and enrich the list<\/li>\n<li>Scoring of each use case on business value, technical complexity and governance risk<\/li>\n<li>Prioritisation workshop with business and IT sponsors<\/li>\n<\/ul><\/div>\n<div>\n<h5>Deliverables<\/h5>\n<ul>\n<li>Map of AI-eligible processes, by function<\/li>\n<li>Prioritised use case short list (value \/ effort \/ risk)<\/li>\n<li>Recommendation of the 2 to 3 top-priority cases, passed on to Offer 1 for technical validation<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<div class=\"zg-offer-meta\">\n<div><b>Prerequisites<\/b><span>availability of business leads (Sales, Marketing, Service) for the workshops<\/span><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"zg-offer\">\n        <span class=\"zg-tag\">Offer 1: Assessment phase<\/span><\/p>\n<h3>Agentic readiness audit<\/h3>\n<p class=\"zg-promise\">You will know precisely what an agent could read, modify and trigger in your org today \u2014 and what needs fixing before you let it.<\/p>\n<div class=\"zg-offer-grid\">\n<div>\n<h5>What we do<\/h5>\n<ul>\n<li>Review of profiles, permission sets and sharing<\/li>\n<li>Mapping of exposed automations (Flows, Apex, validation rules)<\/li>\n<li>Assessment of data quality and structure<\/li>\n<li>Inventory of existing connections and MCP servers<\/li>\n<li>Regulatory exposure analysis (GDPR, traceability)<\/li>\n<\/ul><\/div>\n<div>\n<h5>Deliverables<\/h5>\n<ul>\n<li>Audit report with risk matrix<\/li>\n<li>Prioritised, costed remediation plan<\/li>\n<li>Recommended pilot scope (read-only)<\/li>\n<li>Steering committee readout<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<div class=\"zg-offer-meta\">\n<div><b>Prerequisites<\/b><span>read access to the production org + sandbox<\/span><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"zg-offer\">\n        <span class=\"zg-tag\">Offer 2: Proof-of-value phase<\/span><\/p>\n<h3>Supervised Claudeforce pilot<\/h3>\n<p class=\"zg-promise\">A quantified answer to two questions: what concretely changes for your teams, and what it really costs in your organisation.<\/p>\n<div class=\"zg-offer-grid\">\n<div>\n<h5>What we do<\/h5>\n<ul>\n<li>Connection: Claude enabled as the reasoning model in Agent Builder, or via Salesforce in Claude on the team side; dedicated scope, read-only start<\/li>\n<li>Pilot cohort (5-10 users), 2-3 high-signal use cases<\/li>\n<li>Instrumentation of consumption and usage<\/li>\n<li>Gradual opening of write access, step by step<\/li>\n<\/ul><\/div>\n<div>\n<h5>Deliverables<\/h5>\n<ul>\n<li>Operational, documented pilot environment<\/li>\n<li>Usage and consumption dashboard<\/li>\n<li>Value report and real cost projected at scale<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<div class=\"zg-offer-meta\">\n<div><b>Prerequisites<\/b><span>prior audit completed (Offer 1)<\/span><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"zg-offer\">\n        <span class=\"zg-tag\">Offer 2b: Proof-of-value phase<\/span><\/p>\n<h3>Supervised Agentforce pilot<\/h3>\n<p class=\"zg-promise\">A native Agentforce agent up and running on your repeatable, high-volume processes, configured in your org on your business rules.<\/p>\n<div class=\"zg-offer-grid\">\n<div>\n<h5>What we do<\/h5>\n<ul>\n<li>Scoping of Topics and Actions with the relevant business teams<\/li>\n<li>Configuration in Agent Builder, grounding on your data via Data Cloud<\/li>\n<li>Pilot cohort (5-10 users), 2-3 high-volume use cases<\/li>\n<li>Regression testing of existing automations (Flows, Apex) triggered by the agent<\/li>\n<\/ul><\/div>\n<div>\n<h5>Deliverables<\/h5>\n<ul>\n<li>Configured, documented Agentforce agent<\/li>\n<li>Topics and Actions tested on real cases<\/li>\n<li>Usage report and extension recommendation<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<div class=\"zg-offer-meta\">\n<div><b>Prerequisites<\/b><span>prior audit completed (Offer 1), active Agentforce licence \u2014 an alternative or complement to Offer 2 depending on the chosen platform<\/span><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"zg-offer\">\n        <span class=\"zg-tag\">Offer 3: Scale-up phase<\/span><\/p>\n<h3>Business skill engineering<\/h3>\n<p class=\"zg-promise\">Your business rules encoded, not generic prompts \u2014 so the answer is the same whoever asks the question.<\/p>\n<div class=\"zg-offer-grid\">\n<div>\n<h5>What we do<\/h5>\n<ul>\n<li>Workshops to capture precise business definitions<\/li>\n<li>Decisions on reference fields and priority rules<\/li>\n<li>Writing, testing and versioning: Claude skills or Agentforce Topics\/Actions, depending on the chosen platform<\/li>\n<li>Integration into the governance framework<\/li>\n<\/ul><\/div>\n<div>\n<h5>Deliverables<\/h5>\n<ul>\n<li>3 to 5 documented, tested and versioned skills<\/li>\n<li>Maintenance guide and regression test suites<\/li>\n<li>Handover session for administrators<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<div class=\"zg-offer-meta\">\n<div><b>Prerequisites<\/b><span>availability of business leads<\/span><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"zg-offer\">\n        <span class=\"zg-tag\">Offer 4: Compliance phase<\/span><\/p>\n<h3>Agent governance &amp; observability<\/h3>\n<p class=\"zg-promise\">Know what an agent did, and be able to prove it \u2014 using licences you may already be paying for.<\/p>\n<div class=\"zg-offer-grid\">\n<div>\n<h5>What we do<\/h5>\n<ul>\n<li>Field Audit Trail: long-term history of fields touched by agents<\/li>\n<li>Event Monitoring: tracking of access, APIs, exports, dashboards<\/li>\n<li>Transaction Security Policies: blocking, step-up authentication, notification<\/li>\n<li>Privacy Center and connector register<\/li>\n<\/ul><\/div>\n<div>\n<h5>Deliverables<\/h5>\n<ul>\n<li>Targeted Shield configuration<\/li>\n<li>Operational transaction security policies<\/li>\n<li>Agent action monitoring dashboard<\/li>\n<li>Connector governance charter<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<div class=\"zg-offer-meta\">\n<div><b>Prerequisites<\/b><span>Shield \/ Privacy Center licences (often already owned)<\/span><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"zg-offer\">\n        <span class=\"zg-tag\">Offer 5: Compliance phase<\/span><\/p>\n<h3>Administrator training<\/h3>\n<p class=\"zg-promise\">Your administrators become self-sufficient on Privacy Center, Field Audit Trail and Event Monitoring, with workshops on your own environment.<\/p>\n<div class=\"zg-offer-grid\">\n<div>\n<h5>What we do<\/h5>\n<ul>\n<li>Half-day 1: data governance, Privacy Center + workshop<\/li>\n<li>Half-day 2: Field Audit Trail, Event Monitoring + governance plan<\/li>\n<li>Hands-on sandbox workshops, with cases drawn from your context<\/li>\n<\/ul><\/div>\n<div>\n<h5>Deliverables<\/h5>\n<ul>\n<li>Delivery of the 2 half-days (7 hours)<\/li>\n<li>Training materials and certificate of completion<\/li>\n<li>Report on configuration issues identified<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<div class=\"zg-offer-meta\">\n<div><b>Prerequisites<\/b><span>Qualiopi required for OPCO funding<\/span><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"zg-offer\">\n        <span class=\"zg-tag\">Offer 6: Executive scoping<\/span><\/p>\n<h3>AI FinOps &amp; agentic roadmap<\/h3>\n<p class=\"zg-promise\">A cost model, a clear rule for deciding between Agentforce and Claude by use case, and a 12-month roadmap.<\/p>\n<div class=\"zg-offer-grid\">\n<div>\n<h5>What we do<\/h5>\n<ul>\n<li>Cost model: consumption, licences, implementation, maintenance<\/li>\n<li>Use case triage matrix (repeatable vs. exploratory)<\/li>\n<li>Target architecture note and 12-month roadmap<\/li>\n<\/ul><\/div>\n<div>\n<h5>Deliverables<\/h5>\n<ul>\n<li>Quantified, configurable cost model<\/li>\n<li>Prioritisation matrix (value \/ effort \/ risk)<\/li>\n<li>Architecture note, roadmap, readout deck<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<div class=\"zg-offer-meta\">\n<div><b>Prerequisites<\/b><span>access to business, IT and security leads<\/span><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p class=\"zg-note\">\n      Scope, duration and budget are defined together based on your context \u2014 let's talk. Excludes Salesforce licences (Shield, Privacy Center, Agentforce) and Claude inference costs, billed on consumption.<br \/>\n      Training may be eligible for OPCO funding, subject to eligibility. Salesforce in Claude is in beta at the time of writing: our commitments cover our support and method, not the product's availability.\n    <\/p>\n<\/p><\/div>\n<\/section>\n<section>\n<div class=\"zg-wrap\">\n<div class=\"zg-cta-final\">\n<h2>An agent inherits the permissions you give it<\/h2>\n<p>Audit before demo. Let's talk about your Salesforce agentic journey.<\/p>\n<p>      <a class=\"zg-btn\" href=\"https:\/\/2gezer.fr\/en\/contact-2\/\">Talk to an expert<\/a>\n    <\/div>\n<\/p><\/div>\n<\/section>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Pilier IA \u2014 Agentforce &amp; Claudeforce R\u00e9ussir votre trajectoire agentique Salesforce Agentforce, l&rsquo;agent natif de Salesforce, et Claudeforce, le partenariat Salesforce x Anthropic annonc\u00e9 en ao\u00fbt 2026, changent ensemble la fa\u00e7on d&rsquo;acc\u00e9der \u00e0 votre CRM : un agent \u2014 natif ou propuls\u00e9 par Claude \u2014 peut d\u00e9sormais interroger vos donn\u00e9es, raisonner sur votre pipeline et [&hellip;]<\/p>\n","protected":false},"author":146619201,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","advanced_seo_description":"D\u00e9couvrez comment Agentforce et Claudeforce r\u00e9volutionnent l'acc\u00e8s \u00e0 votre CRM Salesforce. 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