Re-enchant your customers with Service Cloud
Optimal, omnichannel customer service powered by AI
Service Cloud enables your agents to handle enquiries accurately, centrally and personally — across all your customers' preferred channels: telephone, email, text message, chat, social media, WhatsApp, Slack, and more.
Everything from a single screen. A 360° view of the customer. Faster resolution. Enhanced loyalty.
Unified console
All interactions at a glance
Native omnichannel
Email, chat, voice, social media
Knowledge base
Instant responses, 24/7
‘The Service Cloud console provides a comprehensive view of my customer, their products and the history of our interactions.’
Manu – Responsable TMAIntelligent distribution of cases
Route each request to the most qualified agent. Reduce processing times through collaboration, communities, and automated workflows.
Field Service: manage your field technicians in real time.
Aircall: integrate voice into omnichannel.
Visual Remote Assistant: remote visual support — we've tested it!