Support — Salesforce managed services
Managed services that adapt to your Salesforce maturity
From basic corrective maintenance to a commitment with a guaranteed SLA — three plans to support your org over time, never leaving it to fend for itself.
Our three plans
CARE, EVOLVE, MASTER
The number of days and the commitment period grow with your needs — the two most extensive plans include a guaranteed SLA.
ENSEMBLE CARE
Maintain the foundation
- Corrective maintenance
- User support
- Org health monitoring
ENSEMBLE EVOLVE
Evolve your org
- Corrective and evolutive maintenance
- Small developments and configuration
- Regular progress reviews
ENSEMBLE MASTER
Steer the roadmap
- Advanced corrective and evolutive maintenance
- Salesforce roadmap and steering
- On-call advisory
Pricing on quotation, based on your org, its history and the observed ticket volume. Unused days in a period are handled as set out in the contract.
Why managed services
Six challenges, one org to protect
Measurable value
Not just “putting out fires”: showing what managed services concretely bring to your business.
Data quality
An org degrades over time if no one is explicitly in charge of it — managed services make it a tracked topic.
IT autonomy
Gradually transfer skills to your in-house teams, with no permanent dependency.
User adoption
Responsive support is often what separates an org that is adopted from one that people work around.
Time to market
Small enhancements handled quickly, rather than piling up while waiting for the next big project.
Productivity
A well-maintained org means less time wasted every day for your sales and support teams.
Does your Salesforce org deserve more than ticket-by-ticket support?
Let's talk about the managed services plan that best fits your maturity and history.